Data Protection Policy

Tka11 Privacy Policy — How We Keep Your Data Safe

When you use tka11, certain information reaches us. This policy clearly explains what data is collected, why it's collected, and how it's kept secure. No hidden surprises.

Last Updated: January 2026
SSL Encryption Throughout

Every data transfer is protected by 256-bit SSL.

Data Is Never Sold

Your personal information is never sold to third parties.

Secure Server Storage

All data is stored on encrypted servers and undergoes regular audits.

Your Rights Are Protected

You have the right to view, correct, and delete your own information.

01

What information is collected

When you create an account or use tka11, certain information is collected automatically or directly from you. This information is essential for operating our services.

Information you provide directly:

  • Full name, date of birth, and gender.
  • Mobile number and email address (if applicable).
  • Payment details — bKash/Nagad/Rocket number (card numbers and PINs are not stored).
  • A copy of your National ID or passport for KYC verification.
  • Information provided when contacting support.

Automatically collected information:

  • IP address and device type.
  • Browser information and operating system.
  • Login timestamps, session duration, and activity logs on the platform.
  • Cookies and local storage data.

tka11 will never ask for your mobile banking PIN, OTP, or card CVV. If anyone requests this information, it is a scam.

02

Why We Collect Data

Tka11 only collects data for specific, legitimate purposes. We never gather information beyond what is necessary. Our core purposes are:

  • Account Management: Managing registration, login, and personal settings.
  • Payment Processing: Processing deposits and withdrawals securely.
  • Identity Verification (KYC): Preventing fraud and money laundering, and verifying age.
  • Customer Support: Resolving your issues quickly and accurately.
  • Platform Improvement: Understanding which features are popular to improve your experience.
  • Security Monitoring: Detecting and preventing suspicious activity.
  • Legal Obligations: Meeting regulatory requirements.

Tka11 never sells or transfers your personal data to third parties for advertising purposes.

03

How Your Information Is Kept Secure

Tka11 uses multiple layers of technology to keep your data secure. Security is a top priority not just in our software, but in our internal processes as well.

  • 256-bit SSL/TLS Encryption: All data transmissions are secured.
  • Encrypted Database: Stored data is kept in encrypted format.
  • Regular Security Audits: Third-party penetration testing.
  • Access Control: Only authorized staff can access specific data.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall & DDoS Protection: Server-level attack prevention.

Your password is stored in hashed format — no tka11 employee can view it. Only you know your password.

04

Sharing Data with Third Parties

Tka11 does not share your information under normal circumstances. In a limited number of situations, data may be shared with the following parties:

PartyPurposeData TypeStatus
Payment GatewayTransaction ProcessingMobile number, amountApplicable
KYC Verification ProviderIdentity VerificationNID / Passport CopyOnly when necessary
Legal AuthoritiesLegal ObligationsAs Required by AuthoritiesLegal
AdvertisersAdvertisingNever
Data BrokersData SalesNever

Third-party service providers contracted with tka11 are also bound by our privacy policy. They may only use the data they receive for its designated purpose.

05

Cookies & Tracking Technologies

Tka11 uses cookies and similar technologies on its website to help improve your browsing experience. Below is an overview of the types of cookies used:

You can delete or block non-essential cookies directly from your browser settings.

06

How Long Your Data Is Retained

Tka11 does not retain any data longer than necessary. Retention periods depend on the type and purpose of the information.

Data TypeRetention PeriodReason
Account InformationFor as Long as Your Account Is ActiveService Delivery
Transaction History5 yearsLegal & Financial Compliance
KYC Documents3 years after account closureRegulatory Requirements
Support Conversations2 yearsService Improvement
Cookies & Log Data90 daysSecurity Monitoring

Once the retention period expires, data is securely deleted or anonymized.

07

Your Rights

You have full control over your personal data on tka11. You can exercise the following rights at any time:

Right to Access

Request to know what data we hold about you.

Right to Rectification

Request correction of any inaccurate information.

Right to Erasure

Request deletion of data beyond legal retention requirements.

Right to Portability

Download a copy of your data.

To exercise these rights support@tka11.ws— send us an email and we'll respond within 7 business days.

08

Minor Protection

Tka11 strictly prohibits anyone under 18 from participating on the platform. Age is verified at registration and identity is confirmed through the KYC process.

  • We never knowingly collect information from minors.
  • If an underage account is identified, it is immediately closed and all associated data is deleted.
  • If a parent or guardian discovers their child is using tka11, please contact us at support@tka11.ws.
09

Privacy Policy Updates

Tka11 may update this Privacy Policy as needed. For significant changes, a notification will be shown at login and the updated date will be reflected at the top of the page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page once every few months.

10

Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team:

Email: privacy@tka11.ws
Live Chat: Live chat button on tka11.ws (24/7)
Response Time: Within 7 business days

Our Commitment to Protecting Your Privacy

Tka11 protects your privacy through action, not just words

Encryption
Industry-Standard Encryption

Every data transfer on tka11 is protected with 256-bit SSL encryption — the same technology used by international banks.

Minimal Collection
Only What's Necessary

Tka11 does not collect unnecessary data. We only ask for what we need — that's a core principle of ours.

No Selling
Selling Data? Absolutely Not

Your name, number, or any personal information is never shared with advertising companies or data brokers. That is our firm and unwavering stance.

Transparency
Everything in plain language

The entire policy is written in plain language instead of complex legal jargon — because you have the right to understand what you're signing.

Regulation
Your Data, Your Choice

View, correct, download, or delete your data — these rights are always in your hands. Just reach out to support.

Audit
Regular Security Audits

Tka11's security systems are regularly audited by third-party specialists to identify and address any vulnerabilities promptly.

General FAQs

Helpful FAQs on Account & App

There are two options — temporary suspension (self-exclusion) and permanent closure. For a temporary suspension, go to the "Responsible Gaming" menu in your account settings and choose your preferred duration — options range from 1 week to 6 months. To permanently close your account, email support@tka11.ws with the subject "Account Closure Request". You will have the opportunity to withdraw any remaining balance before the account is closed. Once closed, your data will be deleted after the retention period set out in our data policy.

Start by fully closing the app and reopening it. If the problem persists, work through the following steps: 1) Check your internet connection — make sure your mobile data or Wi-Fi is working properly. 2) Install any available updates promptly — older versions may have security issues. 3) Clear the app cache — on Android, go to Settings > Apps > tka11 > Clear Cache; on iPhone, uninstall and reinstall the app. 4) Restart your device. If none of that helps, open tka11.ws in your browser, use the web version, and contact us via Live Chat — our technical team will assist you.
Safe & Trusted

Your privacy is guaranteed — join tka11 with complete peace of mind

Your data is protected, your rights are secured — all that's left is to open an account and start playing.

256-bit SSL Data Is Never Sold 24/7 Support Bangladeshi Payments
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